Terms of Use
Last Updated: April 23, 2026
1. Purpose and Application
1. These Terms of Use (hereinafter, the "Terms" or this "Agreement") govern Your access to and use of the Mori Journaling AI device (Model: MRD01) (the "Device"), the Mori companion application (the "App"), and the website located at mori.to (the "Website") (the Device, the App, and the Website, collectively, the "Services"), provided by franky, Inc., a corporation organized under the laws of Japan (hereinafter, the "Company," "we," "us," or "our"). In the event that the name of the Services or the domain of the Website is changed for any reason whatsoever, the Services shall include such renamed or relocated services.
2. By accessing or using the Services, You acknowledge that You have read, understood, and agree to be bound by all provisions of these Terms. If You do not agree to these Terms, You shall not access or use the Services.
2. Definitions
As used herein, the following capitalized terms shall have the meanings set forth below:
(a) "Services" has the meaning set forth in Section 1(1) hereof.
(b) "User" or "You" (including "Your") means any individual or entity that accesses or uses the Services.
(c) "Account" means the registered user account created by a User to access and use the Services.
(d) "User Content" means all content created, uploaded, transmitted, or otherwise made available by a User through the Services, including but not limited to Recordings, text inputs, and any data associated therewith.
(e) "Recordings" means all voice recordings captured by the User through the Device.
(f) "AI Outputs" means all artificial intelligence-generated content produced by the Services from User Content, including but not limited to transcriptions, summaries, journal entries, and other outputs.
3. Eligibility
1. To access and use the Services, You must satisfy each of the following conditions:
- (1) You are at least eighteen (18) years of age, or have attained the age of majority in Your jurisdiction of residence;
- (2) You possess the legal capacity to enter into a binding agreement;
- (3) You have not previously been suspended, removed, or otherwise prohibited from accessing or using the Services by the Company; and
- (4) You shall comply with all applicable laws, cabinet orders, ministerial ordinances, local ordinances, and other legal and regulatory requirements (collectively, "Applicable Laws").
2. If You are accessing or using the Services on behalf of a corporation, partnership, limited liability company, or other legal entity, You hereby represent and warrant that You have been duly authorized to bind such entity to these Terms. In such event, all references to "User" herein shall include such entity.
4. Account Registration
1. To use the Device and the App, You must create an Account with a valid email address. By creating an Account, You agree to the following obligations:
- (1) To provide accurate, complete, and current information during the registration process;
- (2) To maintain the confidentiality and security of Your login credentials at all times;
- (3) To promptly update Your Account information in the event of any changes thereto; and
- (4) To accept sole responsibility for all activities that occur under or through Your Account, whether or not authorized by You.
2. The Device requires Account binding through the App. The Device shall not be operable with a different Account unless the prior owner has completed the unbinding process in accordance with the procedures prescribed by the Company. Products acquired through the secondary market or other unauthorized sales channels may not be eligible for all or part of the Company's support services.
3. You shall, at Your own responsibility, manage and maintain the user ID and password associated with the Services (collectively, the "Account Credentials"), and shall not permit any third party to use, lend, transfer, change the name of, or sell the Account Credentials. You shall bear sole responsibility for any damages arising from inadequate management of, errors in use of, or use by any third party of the Account Credentials.
4. The Company may refuse Account registration if the Company reasonably determines that You do not satisfy the eligibility conditions set forth in Section 3 hereof.
5. Recording and Legal Compliance
5.1 User Responsibility
The Device includes voice recording functionality. You are responsible for ensuring that Your use of the recording features complies with all Applicable Laws, including obtaining any consents required by Applicable Laws from individuals whose voices may be captured. Recording consent requirements vary by jurisdiction, and it is Your sole responsibility to understand and comply with the laws applicable in Your location.
5.2 Recording Guidance
When using the Device to record, You shall observe the following:
(a) The Device's LED indicator illuminates during recording. You shall wear the Device in a manner such that the LED indicator remains visible to those around You, and shall not disable, conceal, or tamper with the LED indicator.
(b) Illumination of the LED indicator alone may not constitute sufficient notice of recording. Before initiating a recording, You shall verbally notify individuals whose voices may be captured that recording is taking place.
(c) When notifying others of the recording, You are recommended to communicate the following:
- That You are recording the conversation with a device in order to document its content;
- That the Recordings will be transcribed and summarized by AI;
- (Example) "I would like to record this conversation. May I? The device will record and AI will generate a transcription and summary."
(d) If any individual declines to be recorded, You shall immediately cease the recording. Any recording captured without consent shall be promptly deleted.
(e) In sensitive environments such as medical facilities, financial institutions, law offices, and similar spaces, stricter legal requirements may apply to recording. You are responsible for confirming in advance whether recording is permitted in such environments.
(f) You shall also disclose to individuals being recorded that AI transcription and summarization features will be used.
5.3 Prohibited Uses
You shall not use the Device to make recordings in violation of Applicable Laws, or for the purpose of harassment, intimidation, or any other unlawful purpose.
5.4 Disclaimer
The Company shall not be liable for any legal consequences, damages, or claims arising from Your failure to comply with Applicable Laws or consent requirements relating to recording, or from disputes with third parties.
6. Data Ownership and Intellectual Property
6.1 User Content
You retain all rights, title, and interest in and to all User Content created through the Services, including without limitation:
(a) Recordings captured by the Device;
(b) Transcriptions generated from Recordings; and
(c) AI Outputs, including AI-generated summaries, journal entries, and other outputs.
Subject to Your compliance with the provisions of these Terms, the rights, title, and interest (if any) of the Company in and to AI Outputs generated from Your User Content shall vest in You, and the Company shall not assert any rights with respect to such AI Outputs other than the license set forth in Section 6.2 hereof. You may use Your User Content and AI Outputs for any lawful purpose, including personal and commercial purposes.
6.2 License Grant to the Company
By accessing or using the Services, You hereby grant to the Company a limited, non-exclusive, worldwide, royalty-free license to use, reproduce, and process Your User Content solely for the following purposes:
(a) Providing, maintaining, and operating the Services;
(b) Complying with Applicable Laws, legal process, or governmental requests; and
(c) Enforcing the Company's policies and the provisions of these Terms.
The Company shall not use Your User Content for the purpose of third-party advertising, third-party marketing, or training artificial intelligence models (including large language models) of the Company or any third party.
6.3 Company Intellectual Property
The Services, including but not limited to the App, firmware, Website, logos, trademarks, trade names, service marks, and all associated software, documentation, and proprietary technology, are and shall remain the exclusive property of franky, Inc. and its licensors. All such materials are protected by the Copyright Act (Act No. 48 of 1970), the Trademark Act (Act No. 127 of 1959), and other intellectual property laws.
You shall not, directly or indirectly:
(a) Copy, reproduce, modify, adapt, translate, or create derivative works of any part of the Services without the Company's prior written consent;
(b) Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software included in or forming part of the Services;
(c) Remove, alter, obscure, or deface any proprietary notices, labels, or markings on the Company's products or materials; or
(d) Use the Company's trademarks, trade dress, or service marks without the Company's prior written consent.
7. Acceptable Use
7.1 License Grant
Subject to Your compliance with these Terms, the Company hereby grants You a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for personal or internal business purposes.
7.2 Prohibited Conduct
You shall not, and shall not permit any third party to:
(a) Use the Services for any unlawful purpose, or in violation of Applicable Laws, employment regulations or other rules, or any contract between You and the Company or any third party;
(b) Infringe (directly or indirectly, including by inducing such infringement) the intellectual property rights, privacy rights, reputation, or other rights or interests of the Company, other Users, or any third party;
(c) Upload, transmit, distribute, or otherwise make available any content that is defamatory, obscene, threatening, abusive, harassing, or otherwise inappropriate;
(d) Attempt to gain unauthorized access to the Company's systems, networks, servers, other Users' Accounts, or any related infrastructure;
(e) Interfere with, disrupt, degrade, or impair the integrity, performance, or availability of the Services or any related systems;
(f) Use the Services, or any data obtained therefrom, to develop, sell, or operate any product or service that competes with the Services;
(g) Sell, resell, rent, lease, or sublicense access to the Services to any third party without the Company's prior written consent;
(h) Use any automated means, including but not limited to bots, scrapers, crawlers, or spiders, to access, monitor, or interact with the Services without the Company's prior written consent, except through APIs provided by the Company;
(i) Circumvent, disable, or otherwise interfere with any security features, access controls, or technical measures of the Services;
(j) Upload, transmit, or introduce any content that contains malware, viruses, Trojan horses, worms, ransomware, or other harmful or malicious code; or
(k) Engage in any other conduct that the Company reasonably determines to be inappropriate.
7.3 Response to Intellectual Property Infringement
The Company may, upon notice from a rights holder, remove or disable access to content that is determined to be infringing. The Company may remove content or suspend the Account of any User who repeatedly infringes intellectual property rights. Notices concerning intellectual property infringement shall be sent to support@mori.to.
8. Service Terms
8.1 App and Cloud Features
(a) The App is available for the iOS and Android operating systems.
(b) Cloud-based features, including AI transcription, summarization, and journaling functionality, require an active internet connection and a valid Account.
(c) The Company reserves the right, in its sole discretion, to modify, suspend, or discontinue any feature or functionality of the Services at any time, with or without prior notice.
(d) Notwithstanding the foregoing, the Company shall use commercially reasonable efforts to provide advance notice of material changes to the Services.
8.2 Subscription Services
If the Company offers subscription-based features, the following terms shall apply:
(a) Subscriptions shall automatically renew at the conclusion of each billing period reasonably determined by the Company, unless You cancel in accordance with Section 8.2(b) hereof;
(b) To avoid being charged for the subsequent billing period, You must cancel Your subscription prior to the next renewal date;
(c) Subscription fees are non-refundable except (i) as required by Applicable Laws, or (ii) as otherwise expressly set forth in the Company's refund policy; and
(d) The Company may modify subscription fees upon reasonable advance notice to You, with such changes becoming effective at the commencement of Your next billing cycle.
8.3 AI-Generated Content Disclaimer
AI Outputs, including but not limited to transcriptions, summaries, and journal entries, may contain inaccuracies, errors, omissions, or biases. You are solely responsible for reviewing and verifying the accuracy, completeness, and fitness for purpose of all AI Outputs. You shall not rely solely on AI Outputs for any important decision, including medical, legal, financial, or safety-related decisions.
9. Limitation of Liability
9.1 Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, OR THAT THE OPERATION OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
Without limiting the generality of the foregoing, the Company does not warrant that:
(a) The Services will be uninterrupted, secure, or free from errors, bugs, or vulnerabilities;
(b) The results obtained from or through the use of the Services will be accurate, reliable, or complete; or
(c) Any defects, errors, or nonconformities in the Services will be corrected.
9.2 Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS:
(a) THE COMPANY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, OR YOUR USE THEREOF, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, SHALL NOT EXCEED THE GREATER OF: (i) THE TOTAL AMOUNTS ACTUALLY PAID BY YOU TO THE COMPANY FOR THE SERVICES DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM; OR (ii) ONE HUNDRED UNITED STATES DOLLARS (US$100.00).
(b) IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF DATA, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF GOODWILL, LOSS OF BUSINESS OPPORTUNITIES, BUSINESS INTERRUPTION, OR COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
9.3 Data Loss
The Company shall not be liable for any loss, corruption, or destruction of data, Recordings, transcriptions, AI Outputs, or other User Content, regardless of the cause. You are solely responsible for maintaining adequate backups of Your data and User Content.
9.4 Third-Party Services
The Services may utilize services, platforms, or APIs provided by third parties for the provision of AI processing and other functionality. The Company shall not be liable for any failures, interruptions, modifications, or terminations of, or data breaches involving, such third-party services.
9.5 Disclaimer Regarding Protected Information
The Services are not intended for the processing of Protected Health Information (PHI), financial account information, consumer credit information, or any other information subject to special protection under Applicable Laws. If You record, transmit, or process any such information through the Services, You shall bear sole responsibility for the handling of such information, and the Company shall not be liable therefor.
9.6 Consumer Protection Provisions
Pursuant to the Consumer Contract Act (Act No. 61 of 2000), the Company's liability for damages caused by the Company's willful misconduct or gross negligence shall not be limited by the provisions of this Section 9. The provisions of this Section 9 shall be superseded by applicable mandatory consumer protection laws to the extent any conflict exists.
10. Indemnification
1. You shall indemnify, defend, and hold harmless franky, Inc. and its officers, directors, employees, agents, affiliates, successors, and assigns (collectively, the "Indemnified Parties") from and against any and all claims, actions, suits, proceedings, damages, losses, liabilities, obligations, penalties, fines, costs, and expenses (including but not limited to reasonable attorneys' fees, expert witness fees, and court costs) arising out of, relating to, or resulting from:
- (1) Your access to or use of the Services;
- (2) Your breach or alleged breach of any provision of these Terms;
- (3) Your violation of any Applicable Laws, including without limitation laws governing recording consent and surveillance;
- (4) Your User Content or Recordings infringing, misappropriating, or otherwise violating any intellectual property right, privacy right, publicity right, or other legal right of any third party; or
- (5) Any dispute or claim between You and any third party arising out of or relating to Your use of the Services.
2. The Company shall have the right, at its sole discretion and at Your expense, to assume the exclusive defense and control of any matter subject to indemnification hereunder. You shall cooperate fully with the Company in the defense of any such claim.
3. You shall not settle any claim subject to this Section 10 without the Company's prior written or email consent.
11. Dispute Resolution
11.1 Informal Resolution
Prior to initiating any formal dispute resolution proceeding, You agree to first provide written notice by letter or email to support@mori.to, and to attempt in good faith to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a "Dispute") through informal negotiation for a period of no less than thirty (30) days from the date of such notice.
11.2 Governing Law and Jurisdiction (Japan Residents)
If You reside in Japan, the following shall apply:
(a) These Terms shall be governed by and construed in accordance with the laws of Japan.
(b) The Tokyo District Court shall have exclusive jurisdiction as the court of first instance over any and all Disputes arising from or in connection with these Terms.
11.3 Arbitration (Non-Japan Residents)
1. If You reside outside Japan, these Terms shall be governed by and construed in accordance with the laws of Japan. Any Dispute that cannot be resolved through the informal resolution process set forth in Section 11.1 hereof shall be finally and exclusively resolved by binding individual arbitration administered by the Singapore International Arbitration Centre (the "SIAC") in accordance with the SIAC Arbitration Rules then in effect, as modified by this Section 11.3. The arbitration shall be conducted by a single arbitrator selected in accordance with the SIAC Arbitration Rules. The seat of arbitration shall be Singapore, and the language of the arbitration shall be English.
2. YOU AND FRANKY, INC. EACH IRREVOCABLY AND UNCONDITIONALLY WAIVE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR ANY OTHER REPRESENTATIVE OR CONSOLIDATED PROCEEDING. YOU ACKNOWLEDGE AND AGREE THAT YOU ARE WAIVING THESE RIGHTS KNOWINGLY AND VOLUNTARILY.
11.4 Opt-Out of Arbitration
You may opt out of the arbitration agreement set forth in Section 11.3 hereof by delivering written notice by letter or email to support@mori.to within thirty (30) calendar days of Your first acceptance of these Terms. Such notice must include: (i) Your full legal name; (ii) the email address associated with Your Account; and (iii) an unequivocal statement that You wish to opt out of the arbitration provision set forth in Section 11.3 hereof.
11.5 Exceptions to Arbitration
Notwithstanding Section 11.3 hereof, the following Disputes are excluded from the arbitration requirement:
(a) Individual claims properly brought in a small claims court of competent jurisdiction;
(b) Actions seeking injunctive or equitable relief for the protection of intellectual property rights (including copyrights, patents, trademarks, and trade secrets); and
(c) Requests for provisional or injunctive relief in aid of arbitration before a court of competent jurisdiction.
12. Termination
12.1 Termination by User
You may terminate Your Account at any time by:
(a) Deleting Your Account through the App; or
(b) Submitting a written or email termination request to support@mori.to.
12.2 Termination by the Company
The Company may, in its sole discretion, suspend, restrict, or terminate Your Account and Your access to the Services at any time, with or without prior notice, in any circumstance, including but not limited to the following:
(a) Violation of any provision of these Terms;
(b) Engagement in illegal activity, fraudulent conduct, or any other conduct that the Company reasonably believes may expose the Company to liability;
(c) An extended period of Account inactivity, as determined by the Company in its sole discretion;
(d) A request or order from law enforcement, a court of competent jurisdiction, or any other governmental authority; or
(e) Any other circumstance in which the Company reasonably determines that Your continued use as a User is not appropriate.
12.3 Effect of Termination
Upon the termination or expiration of Your Account, the following shall apply:
(a) Your right and license to access and use the Services shall immediately and automatically terminate;
(b) The Company shall delete Your Account data within thirty (30) days following the effective date of termination, unless retention of such data is required under Applicable Laws, regulations, or legal process;
(c) You may request a copy of Your User Content by contacting support@mori.to within thirty (30) days following the effective date of termination; and
(d) The following provisions of these Terms shall survive termination and continue in full force and effect: Section 2 (Definitions), Section 6 (Data Ownership and Intellectual Property), Section 9 (Limitation of Liability), Section 10 (Indemnification), Section 11 (Dispute Resolution), Section 14 (Force Majeure), and Section 16 (General Provisions), together with any other provisions that by their nature are intended to survive termination.
13. Age Restrictions
1. You must be at least eighteen (18) years of age (or have attained the age of majority in Your jurisdiction of residence) to use the Services.
2. Persons under eighteen (18) years of age are strictly prohibited from creating an Account or using the Device. Any use of the Services in violation of this Section 13 shall constitute a breach of these Terms.
14. Force Majeure
The Company shall not be liable for, nor shall any failure or delay in the performance of its obligations hereunder be deemed a breach of these Terms, to the extent that such failure or delay is caused by acts of God (including earthquakes, floods, typhoons, and volcanic eruptions), fire, epidemic, pandemic, or other public health emergency, war, armed conflict, terrorism, civil unrest, labor disputes or strikes, governmental actions, orders, or restrictions, embargo, sanctions, power failures, internet or telecommunications outages, cyberattacks, failures of third-party service providers (each, a "Force Majeure Event"), or any other cause beyond the Company's reasonable control.
15. Modifications to Terms
15.1 Right to Modify
The Company reserves the right to modify, amend, or supplement these Terms at any time in its sole discretion. The Company shall notify You of material changes by one or more of the following methods:
(a) Posting the updated Terms on the Website with a revised "Last Updated" date; and/or
(b) Sending a notification through the App or via email to the address associated with Your Account.
15.2 Effective Date
Material changes to these Terms shall become effective thirty (30) days following the date of notification (the "Effective Date"). Your continued access to or use of the Services after the Effective Date shall constitute Your acceptance of and agreement to be bound by the modified Terms. If You do not agree to the modified Terms, You must cease all use of the Services prior to the Effective Date. However, for any modification that restricts Your rights, increases Your obligations, or otherwise constitutes a material change, the Company shall obtain Your individual consent by means of in-Service display or other appropriate methods.
16. General Provisions
16.1 Entire Agreement
These Terms, together with the Company's Privacy Policy, Cookie Policy, Warranty Policy, Shipping Policy, and Return and Refund Policy, constitute the entire agreement between You and the Company with respect to the subject matter hereof and supersede all prior or contemporaneous understandings, agreements, negotiations, representations, and warranties, whether written or oral, with respect to such subject matter.
16.2 Severability
If any provision of these Terms is determined by a court of competent jurisdiction or an arbitrator to be invalid, illegal, or unenforceable, such invalidity, illegality, or unenforceability shall not affect the remaining provisions of these Terms, which shall continue in full force and effect. The invalid, illegal, or unenforceable provision shall be modified to the minimum extent necessary to render it valid, legal, and enforceable while preserving the original intent of the parties to the fullest extent possible.
16.3 No Waiver
No failure or delay by the Company in exercising any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. The Company's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
16.4 Assignment
You shall not assign, transfer, delegate, or sublicense any of Your rights or obligations under these Terms, in whole or in part, without the Company's prior written or email consent, and any attempted assignment without such consent shall be null and void. The Company may freely assign, transfer, or delegate its rights and obligations under these Terms, in whole or in part, without restriction and without Your consent, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets or of the business relating to the Services.
16.5 Notices
All notices required or permitted under these Terms shall be in writing or by email, and shall be deemed delivered when sent to the email address associated with Your Account or to such other address as You may designate by written or email notice to the Company.
16.6 No Third-Party Beneficiaries
These Terms do not and are not intended to confer any rights or remedies upon any person or entity other than the parties hereto, except as expressly set forth in Section 10 (Indemnification) hereof with respect to the Indemnified Parties.
16.7 Headings
The headings and section titles in these Terms are for convenience of reference only and shall not affect the interpretation or construction of any provision hereof.
16.8 Exclusion of Anti-Social Forces
1. You hereby represent and warrant that You are not, and do not have any of the following relationships with, any organized crime group (boryokudan), member or associate member of an organized crime group, enterprise related to an organized crime group, corporate racketeer (sokaiya), group engaging in criminal activities under the pretext of conducting social campaigns, crime group specialized in intellectual crimes, or any other person equivalent to any of the foregoing (collectively, "Anti-Social Forces"):
- (1) A relationship in which Anti-Social Forces are recognized as controlling management;
- (2) A relationship in which Anti-Social Forces are recognized as being substantively involved in management;
- (3) A relationship in which Anti-Social Forces are utilized for the purpose of obtaining unjust benefits for oneself or a third party, or for the purpose of inflicting damage on a third party;
- (4) A relationship in which Anti-Social Forces are provided with funds or facilitated in any manner; or
- (5) Any other relationship with Anti-Social Forces that is socially reprehensible.
2. If You breach the representations and warranties set forth in the preceding paragraph, the Company may, without any notice or demand, immediately suspend Your Account or terminate the contract based on these Terms. In such event, the Company shall not bear any liability for damages to You.
16.9 Consultation
Any matter not provided for in these Terms, or any doubt as to the interpretation of these Terms, shall be resolved through good-faith consultation between the Company and the User in accordance with the principle of good faith and fair dealing.
17. Contact Us
If You have any questions, concerns, or inquiries regarding these Terms, please contact us:
- Email: support@mori.to
- Website: mori.to
franky, Inc. 5th Floor, 1-13-9, Tomigaya, Shibuya, Tokyo, Japan